Support
We’re here to help passengers, drivers and partners. Email us and a member of the team will reply.
Contact us
Email: admin@adu.ma. We reply in Arabic, French or English, usually within two working days during the pre-launch period.
Please include your name, the phone number on your Adu account (if you have one) and, for a trip, its date and route.
Safety concerns
In an emergency, call the national emergency numbers directly: 19 (police), 177 (gendarmerie) or 15 (fire and ambulance). Adu does not dispatch emergency services.
To report a safety issue after a trip, use the in-app report or email admin@adu.ma with “Safety” in the subject. Safety reports are reviewed first.
Common requests
- Lost item: tell us the trip date, route and what you left behind.
- Fare or receipt question: send the trip date and the amount you paid.
- Account or data request (access, correction, deletion): see our privacy policy.
- Driving with Adu: see the driver application page.